Kyoto, Japan - OMRON Corporation (Tokyo, japan: 6645, ADR: OMRNY) introduced the Customer Support Center of OMRON Industrial Automation (China) Co., Ltd. (March) lately won three honours within the eighth annual "Best Customer Support in China" assessment program. March is really a subsidiary of OMRON Corporation's Industrial Automation Company. Particularly, OCT's Customer Support Center was honored using the "Best Customer Support Center in China, " "Best After-sales Service in China" and "Best Customer Support Manager in China" honours.
The "2012-2013 Best Customer Support in China" assessment program is co-organized through the China Information Industry Association and also the China Association of Exchange Services. It is among the most exclusive honours programs in China, by which firms that provide exemplary customer support practices are recognized and recommended through the National Development and Reform Commission from the Condition Council from the Individuals Republic of China, the Secretary of state for Industry and knowledge Technology, the Secretary of state for Commerce, and also the Secretary of state for Science. After getting gone through eight several weeks of strict auditing, client satisfaction surveys, along with other evaluation and screening processes, award-winning information mill selected. OCT's Customer Support Center was handed a higher mark in the organizing committee, who mentioned, "The OMRON Customer Support Center is outfitted by having an advanced support system and-quality staff people with abundant understanding and talent, both inside and outdoors of the organization, who operate in tandem to supply excellent service. Consequently, OMRON's customer support team offers maximum satisfaction to clients and it is highly recognized by them."
Since 1986 when OMRON first established its agent in China, OMRON in China is continuing to grow into an organization fully outfitted with production, marketing, R&D and planning functions, essential for manufacturing procedures. Deeply rooted within the Chinese community, OMRON continues to be dedicated to developing and offering items and customer care, by sincerely hearing the voice in our clients and fully reflecting their feedback. In 2005, OMRON setup its first Customer Support Center in China in the premises of OMRON (Shanghai) Co., Ltd., OMRON's core development and production base. Since that time, OMRON has continuously broadened its customer care locations throughout China, to incorporate Shanghai as well as Guangzhou, Beijing, Shenyang, Chengdu, Tsingtao, Wuhan, Xi'an, and Xiamen.
Underneath the slogan of "Offering high-value-added, first-rate service for clients, " these centers give a full-range of services, including telephone counseling service for technology-related queries from 8:30 to 19:00 on mondays to fridays, along with a full 24-hour/365-day-a-year automatic inquiry response service. The Client Service Centers also organize 17 kinds of face-to-face training workshops using actual equipment, and 40 online courses accessible by pills along with other mobile products. OMRON's website allows clients to gain access to up-to-date product information, and trace and track repair status of the orders. Free pickup (inside an hour) of items requiring repair, and outcomes of initial inspection within 24 hrs, can also be found. Each one of these services help clients eliminate down time within their manufacturing procedures.
OMRON Customer Support Centers are dedicated to refining their knowledge of customer care and repair to boost client satisfaction, whilst sending input from many clients collected in the centers towards the production, marketing, development and planning industries. In so doing, OMRON will make an effort to create worth more items, services, and support for clients like a reliable automation partner for that global manufacturing industry.